The product guide / 02 / Customer engagement

Presence

Proposed product

A proposed set of tools to help you show up, respond and stay connected with customers, in your voice.

Talk about Presence
Customer engagement / OnPoint IntelligenceYour engagement amplified.

Good customer conversations need time you don’t always have.

Enquiries, follow-ups and keeping your business visible can compete with the work you’re already doing. Presence brings those everyday communication needs into one product direction, with you in control of what is sent or published.

01

Show up

Explore support for social content, email campaigns and turning useful ideas into communication suited to each channel.

02

Respond

Explore organising enquiries, preparing helpful replies and bringing sensitive conversations to a person.

03

Stay connected

Explore customer welcomes, quote follow-ups, appointment reminders and thoughtful check-ins.

Scope & readiness

Presence is a product concept with candidate tools and packages. Launch scope, supported channels and pricing are still being defined.

These are proposed uses, not a list of available features. Channels, sending authority, publication approvals and escalation rules must be agreed and validated. Propel can provide the operational workflow behind customer communication.

Explore the connected family.

01 / Business knowledge

Prism

Your knowledge unlocked.

Give your people and existing AI tools a shared source of business knowledge and reusable skills.

Explore Prism
02 / Customer engagement

Presence

Your engagement amplified.

A proposed set of tools to help you show up, respond and stay connected with customers, in your voice.

Explore Presence
03 / Visibility & insights

Pulse

Your insights surfaced.

A role-relevant view of current work, so you can see what needs attention and make an informed next move.

Explore Pulse
04 / Workflows & action

Propel

Your progress accelerated.

Governed AI assistance and automation for defined business processes, with clear human responsibilities.

Explore Propel

A useful place to begin

What’s getting
in the way?

Start with a frustration, a recurring task or an idea. We can work through the right starting point together.

Let’s talk about your business