The product guide / 03 / Visibility & insights

Pulse

Product direction · existing analysis tool

A role-relevant view of current work, so you can see what needs attention and make an informed next move.

Talk about Pulse
Visibility & insights / OnPoint IntelligenceYour insights surfaced.

Plenty of information. No clear view of what matters today.

When useful information is spread across systems, understanding the situation becomes another job. Pulse is intended to give each person a concise view of the work relevant to their responsibilities and authorised access.

01

A view for your role

Bring relevant responsibilities, changes and decisions into a briefing suited to the person receiving it.

02

Context for a decision

Separate source information from interpretation, and make missing or uncertain information visible.

03

Inbox Insights

An existing tool analyses customer-service emails, classifies query types and assesses where AI handling may be suitable.

Scope & readiness

Pulse’s wider briefing and dashboard experience is product direction. Inbox Insights is an existing email analysis tool; that does not establish availability of every proposed Pulse capability.

Sources, briefing contents and any visual dashboard are scoped for your needs. The starting approach is private and role-relevant. Reading and preparing drafts do not authorise changes to source systems, and no ready-made integration catalogue is promised.

Explore the connected family.

01 / Business knowledge

Prism

Your knowledge unlocked.

Give your people and existing AI tools a shared source of business knowledge and reusable skills.

Explore Prism
02 / Customer engagement

Presence

Your engagement amplified.

A proposed set of tools to help you show up, respond and stay connected with customers, in your voice.

Explore Presence
03 / Visibility & insights

Pulse

Your insights surfaced.

A role-relevant view of current work, so you can see what needs attention and make an informed next move.

Explore Pulse
04 / Workflows & action

Propel

Your progress accelerated.

Governed AI assistance and automation for defined business processes, with clear human responsibilities.

Explore Propel

A useful place to begin

What’s getting
in the way?

Start with a frustration, a recurring task or an idea. We can work through the right starting point together.

Let’s talk about your business